You just received the new jeans you ordered a week ago. You've been waiting eagerly all week to get them. Then you open it in excitement just to see a massive rip in the seam. To handle incidents like this, Poshmark has a way to file for a return, which opens a case, so you can get your money back.
If you receive an item that is not in the condition your seller wrote in the description, then you should open a case by filing for a return. Once you receive your item, returns must be filed within 3 days.
Important Note: Do not submit a rating or mark the item as received. You won’t be able to file for a return and open a case once that is done.
Poshmark has a simple process to help you get through this unfortunate situation. You can do this in 8 easy steps in the App and 6 steps on the web.
How to File for a Return in the App:
1. Select ‘Accounts Tab’
2. Tap ‘My Purchases’
3. Select ‘Your Order’
4. Select ‘Problems/Order Inquiry’
5. Select ‘Order Not as Described’
6. Select a ‘Reason for the Return’
7. Add images that clearly depict the reason(s) for the return and include a description
8. Select ‘submit’
How to File for a Return on the Web:
1. Select your profile image to view the drop-down menu
2. Select ‘My Purchases’
3. Select ‘Your Order’
4. Scroll down to select the ‘Problem/Order Inquiry’ drop-down menu and select ‘Order Not as Described’
5. Upload images (JPG) that clearly depict the reason for the return and include a description of the return
6. Select ‘submit’
Once a Case has been submitted, Poshmark will work with you and the seller to facilitate the return.
Please take clear photos in natural/bright light in order for Poshmark to clearly see the problem area(s).
Once Poshmark has proof that the item was misrepresented, they will send you a prepaid label and have you ship the item back to the seller. Once seller receives the item back, Poshmark will refund you the full amount paid; this includes any shipping and taxes that were charged for the purchase.
Emailing support about an issue does not qualify as opening a return case. The steps above must be followed in order for a case to be opened and to ensure that your funds are not automatically released to the seller.
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