We have all seen, through experience or otherwise, that person that gets on your page just to promote their own items.
Or how about those people that comment someone else is selling your item for cheaper?
The problem is that’s pretty rude. Poshmark is a community of people helping people and men and women supporting men and women, not a place to selfishly promote your own items.
There are several other no-no’s in the Poshmark community. After reading this blog, you’ll have a better understand of what not to say/do on Poshmark, and how to respond to those who break these no-no's.
7 things you shouldn’t say on someone else’s listing (& how to respond as the seller)
1. "I saw this item in another closet for $10 less"
On multiple occasions, I have had a person comment on my item that they found this same exact item for less in another closet.
The item may be cheaper in someone else's closet for several reasons, such as:
It's older
In lesser condition
Seller paid less for it
Response:
While I often want to sarcastically respond, “go buy it from them then,” I typically politely say “I’m sorry this is the lowest I can go based on what I paid for it. Perhaps they paid less.”
2. Make offers in the comments
Maybe these people are Poshmark newbies, which I totally understand, so they try to negotiate pricing in the comments.
Response:
To avoid wasted time, kindly let these people know that there is a great feature, the offer button, that will allow them to make offers.
3. Low-balling offers
Speaking of the offer feature, some people will low-ball you. You don't have to say or do anything besides decline, accept, or counter the offer.
Response:
Always attempt to counter offer, but if they gave a ridiculously low offer, they likely won't accept your counter.
My best advice in this situation is to know the worth of your item.
4. Ask for freebies
Don’t ask the person you are buying from, or considering buying from, for freebies.
Response:
If this happens, I will let them know any freebies I have are noted in the item’s description.
5. Give your sob story
This is a tricky one because their story could be true, and you don't want to be heartless.
One major sign to look out for is if the person is mentioning their sob story or issue multiple times. Repeated mention of the same sob story, is a common tactic for discounts or freebies.
Response:
I’m sympathetic, I let them know I’m sorry for what they are going through, but don’t let this pressure you into lowering the price more than you normally would.
6. Get into a virtual typed argument
Poshmark is not the place for a virtual argument. Poshmark is a community of sellers and buyers who should be supporting each other.
Response:
If someone is agitated, use your best customer service skills to resolve the issue in a professional manner. If that person is taking things too far, you can block people on Poshmark.
7. Other sellers promoting their items
You’ll inevitably have someone get on your page and comment something along the lines of “come check out my closet!”
Sellers, please don’t do this. Check out my blogs on how to increase closet visibility and participate in follow games, share games, or tag lists to encourage people to check out your closet, instead of soliciting other people’s followers.
Response:
This is tricky, and it’s completely up to you on how you want to handle it. You can ignore them, nicely ask them not to do this again, or block them.
Review Etiquette
Another point I wanted to touch on is reviews. I’ll go ahead and call out the elephant in the room. You may be thinking she’s a seller, of course she’s promoting 5-star reviews to better benefit herself.
While I love a good review, if someone was truly terrible, you have the right to reflect that in the rating.
That being said, have grace and try to be understanding. Reviews help people’s business grow, or it can hinder them. Don’t dock someone a star just because they were a little slower to ship the item than you would have liked.
If there was a shipment mess up or delay, but the seller kept you updated and in the loop through the whole process, keep that in mind when deciding what to rate them.
As a rule of thumb, I give almost everyone a 5-star review. They have to do something truly terrible in my book to receive less than 5.
If the seller provided exceptional service, leave them love note to express your satisfaction.
Be Kind (:
Overall, if you’re kind and considerate of other people’s feelings and business, you likely won’t run into any issues on Poshmark. Like I said earlier, Poshmark is a community!
If you have any other etiquette tips to follow, kindly share them below.
Next, check out my resources to help grow your closet, so you never find yourself desperately soliciting other people’s followers.
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